Add or update your nominated bank account details
You can add or change your nominated bank account details online. You will need to add a nominated bank account before you can withdraw cash.
Make sure you have your mobile phone to hand as we will send a verification code by text message.
Add or update a nominated bank account
- Select Cash & Transfers > Bank Account from your account menu.
- Click add to add a new bank account. Click Modify to update the details of an existing nominated bank account.
- Choose your preferred currency and enter the details of your nominated bank account.
- Click Check and Preview to receive your SMS verification.
- Enter the six-digit code for verification.
- Click to Confirm your bank details.
Please note that:
- The address for your nominated bank account must match the address you have registered with us.
- The bank account can be a UK Bank or Building Society account that is in your own name, or a joint account on which you are named.
- Non-UK bank accounts can only be added upon receipt and verification of a bank statement.
- You can have one nominated bank account per currency.
- After adding your nominated bank account, you cannot make any further changes for 30 days. This is for anti-money laundering purposes. If you need to make a withdrawal to a different bank account urgently, please contact us.
If you are unable to verify your bank details online, you can call us on 0345 607 6001.
If we are unable to verify your bank details over the phone, we may request that you send us a bank statement dated within the last three months. You can send us a bank statement via secure message.