How we use cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit https://www.aboutcookies.org for detailed guidance. This policy also covers local storage software that performs the same or similar functions to cookies.

The list below describes the cookies we use on this site and what we use them for. The cookies we use fall into three categories:

1) Strictly Necessary Cookies (which we will always use if you access our website).
2) Analytical Cookies (which we will always use if you access our website on the basis of your implied consent).
3) Non-Strictly Necessary Cookies (which we will only use if we receive your express consent). You are able to Opt-In or Opt-Out of these cookies at any time by visiting https://www.ii.co.uk/cookie-preferences

Further information on each type of cookie is included below.

As explained further in the ‘Non-Strictly Necessary Cookies’ section below, we work with certain third parties (such as Google and Audience Science) to advertise different products and services based on what you appear to be interested in. If you would like to control which companies are delivering advertisements to you based on your behaviour and interests, visit http://www.youronlinechoices.com/uk/

If you are not happy with our Cookies Policy, you should either not use our website, or you should delete the cookies having visited the site. Due to our use of cookies for functions such as logging in, some aspects of our service may not work if you attempt to browse the site with cookies blocked.

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Strictly necessary cookies

Some essential features of the interactive investor website will not work without cookies.

cookie name	location	purpose
LtpaToken	account opening	Lightweight third party authentication token – IBM single sign-on token
tddi-3rd	account opening	we use this cookie to see if your browser has cookies enabled
encclino	account upgrades	encrypted account number
encsid	account upgrades	encrypted session ID
encuecode	account upgrades	encrypted unique customer identifier
Auth0 cookies	public website	stores your authentication token when you are logged in
cookie-preferences	public website	stores your cookie preferences
SESSION	trading website	used to maintain your session whilst logged onto the trading website
td-isa, td-isa-top-up and td-isa	trading website	These are no longer actively used and will be removed in the near future

Analytical cookies (subject to implied consent)

These are anonymised analytical cookies which, whist not strictly necessary, are essential to enable us to maintain, improve and develop our website. By using our website, you are providing your implied consent to our use of these cookies.

cookie name

location

Purpose

Google Analytics

public website

trading website

account opening

account upgrades

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.This data gives us vital information about how our site is used, where there might be issues and help up maintain and build a better experience for our customers.

If you do not wish to accept these, or any cookies, most web browsers allow you to manage cookies via the browser settings. It is worth noting that in the event that cookies are disabled you will find that certain functions on our site will not work correctly.

For signed up customers we will capture an anonymised federated ID which we can reference back to your account which allows us to track your actions – no personal identifiable information will be captured or stored.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Hotjar

public website

This cookie allows Hotjar and interactive investor to record actions of users who visit our website (e.g. mouse movement, scrolling) to help with page design. No personal information is captured for this cookie and behaviour cannot be tracked back to any individual.

Non-Strictly Necessary Cookies (subject to Opt-In consent)

The Non-Strictly Necessary Cookies fall into the two categories below. We cannot use these cookies unless you consent to such usage.

(i) Functional cookies
These cookies allow our website to remember choices you make. This includes things like remembering your email to to save time at login. They also give you better functionality and personal features.

(ii) Performance and targeting cookies
These cookies help to improve the performance of our website by helping us understand how you use the site. They also allow us to tailor the messaging you receive from us either through email or advertising so that it is more relevant to your needs.

cookie name	Location	Purpose
iOneSite-siteSearch (Local Storage)	public website	Persists your last searched keyword (functional).
Login	public website	Stores your email for use when you login in future (functional).
ii-preferences (Local Storage)	public website	Stores your site preferences, for example, your News source selection filter (functional).
ii-user-status	public website trading website	An anonymous cookie that lets us know if you've visited our site on this browser in the last 30 days, so that we can ensure your experience is relevant for a returning customer. There is no personal information in this cookie. It’s first party, which means that only we, ii, can use it.
Audience Science	public website trading website	Behavioural advertising allows us to track customer actions on the Website and to tailor the advertisements you see presented by us on 3rd party sites. The content of these advertisements is influenced by your interactions with the Website such as the pages you view, searches you conduct and offers you show an interest in (performance and targeting).
Uetsid / MUID / MUIDB	public website trading website account opening account upgrades	Microsoft Bing Ads Universal Event Tracking (UET) tracking cookies (performance and targeting).
Cookies from advertisers	public website trading website	From time to time advertisers on our site might use cookies to track various things like how many times you have seen an ad, whether you have clicked on an ad before, etc. This differs from campaign to campaign and cannot be specified on a page like this. We also use cookies to enable us to target advertising or promotions for our own products that your engagement with our site suggests would be relevant to you (performance and targeting).
DoubleClick	public website trading website	We serve our advertising banners via DoubleClick, a Google company. DoubleClick use cookies to make advertising more relevant to users and to help publishers and advertisers achieve their goals. Cookies let us build features that prevent the same ad from showing over and over again and enable advertisers to tell powerful stories across multiple page views (performance and targeting).