Add or update your nominated bank account details

Q: How to add an international bank account

You can have one nominated bank account per currency. We can accept bank accounts set up for withdrawing: Euros US dollars Canadian dollars Before you can add an international bank account for non-sterling currencies, you need to provide a bank statement for verification. The statement must show your name, address and bank details. It must also be dated within the last three months. We can accept bank accounts based in the following countries: UK Ireland Channel Islands Germany France Belgium Spain Netherlands Portugal Italy Sweden However, you must be a resident in the country you hold your bank account in. Please send your bank statement as a PDF attachment to a secure message through your online account. How to send a secure message with your bank statement Please note that your bank statement will need to be saved as a PDF document before sending. Log into your online account and select Account > Secure Messages from the menu. Click on Compose to send a new message. A help screen with a list of frequently asked questions (FAQs) will appear. If these FAQs do not resolve your problem, click My question doesn’t appear in this list . Give your message a title and select Bank account statements as your message topic. Click on Choose files and then attach the PDF of your bank statement. Compose your message and then click send . Please be aware that it could take up to five days before your bank statement is verified.

Q: Beneficiary reference

The beneficiary reference will appear on the statement of the nominated bank account that your payment is sent to. The reference is designed to help you to understand where the money has come from. This reference can be up to a maximum of 18 characters in length.

You can add or change your nominated bank account details online. You will need to add a nominated bank account before you can withdraw cash.

Make sure you have your mobile phone to hand as we will send a verification code by text message.

Add or update a nominated bank account

Select Cash & Transfers > Bank Account from your account menu.
Click add to add a new bank account. Click Modify to update the details of an existing nominated bank account.
Choose your preferred currency and enter the details of your nominated bank account.
Click Check and Preview to receive your SMS verification.
Enter the six-digit code for verification.
Click to Confirm your bank details.

Please note that:

The address for your nominated bank account must match the address you have registered with us.
The bank account can be a UK Bank or Building Society account that is in your own name, or a joint account on which you are named.
Non-UK bank accounts can only be added upon receipt and verification of a bank statement.
You can have one nominated bank account per currency.
After adding your nominated bank account, you cannot make any further changes for 30 days. This is for anti-money laundering purposes. If you need to make a withdrawal to a different bank account urgently, please contact us.

If you are unable to verify your bank details online, you can call us on 0345 607 6001.

If we are unable to verify your bank details over the phone, we may request that you send us a bank statement dated within the last three months. You can send us a bank statement via secure message.

How to add an international bank account

Beneficiary reference