Update your personal details

You can update your mobile number on the Personal Details & Preferences page of your online account. All you need is the mobile phone you currently have registered with us and your new mobile number. 

However, you can still change your mobile number online if you do not have access to your current registered mobile. 

To do so, you will need your 24-character recovery code and your new mobile number. 

Alternatively, you can call our customer helpline on 0345 607 6001 or if you are phoning from overseas on +44 113 3462 309. 

The easiest way to update your address is through your online account. 

Go to the Personal Details & Preferences page and click on Contact Details. 

For security reasons, you will need your registered mobile phone to receive an SMS verification code. 

You can also send us your change of address in writing. Please sign the letter detailing your new address and send it to our Account Management Team at: 

interactive investor
2nd floor
One Embankment
Neville Street
Leeds
LS1 4DW

Add a nominated bank account using your online account. 

All you need is your bank details and the mobile phone you have registered with us*.

• Select Cash & Transfers > Bank Account from the menu. Then click add. 
• Choose your preferred currency and enter the details of your nominated bank account. 
• Click Check and Preview to receive your SMS verification.
• Enter the six-digit code for verification. 
• Click to Confirm your bank details. 

Please note that: 

• The address for your nominated bank account must match the address you have registered with us.
• The bank account can be a UK Bank or Building Society account that is in your own name, or a joint account on which you are named. 
• Non-UK bank accounts can only be added upon receipt and verification of a bank statement. 
• You can have one nominated bank account per currency. 
• After adding your nominated bank account, you cannot make any further changes for 30 days. This is for anti-money laundering purposes. If you need to make a withdrawal to a different bank account urgently, please contact us.

*You will need your registered mobile phone to receive a verification code. If you do not have a registered mobile on your account, you can call our customer service line to update your mobile number.

If you are unable to verify your bank details online, you can call us on 0345 607 6001. 

If we are unable to verify your bank details over the phone, we may request that you send us a bank statement dated within the last three months. You can send us a bank statement via secure message.