If you are having trouble logging into your account, please check that you have entered your email and password correctly.
Forgotten password
Login passwords are case sensitive. Passwords need to be between 8 and 50 characters long and include at least 1 upper case character, 1 lower case character and 1 digit. The special characters £ and & not permitted.
If you have forgotten your password:
- Enter your email into your login page. Then click continue.
- Click the Forgotten your password? link.
- Your email address will be prefilled, click continue to request a password reset email.
- You will then receive an email from interactive investor.
- Click on the link within the email and create a new password for your account.
Mobile verification codes
When you log into your account for the first time on a device, you must enter a verification code. This code will be sent to the mobile number you have registered with us.
There will be an option to remember your browser for 30 days. After 30 days, you will need to enter another code that we will send to your mobile number.
This extra layer of security for your accounts helps to make it much harder for cyber criminals to carry out fraud.