Verification of Identity (VOI)

FAQs

Why do I need to fill out a Verification of Identity (VOI) form?

Like all banks and investment companies, we need to carry out customer due diligence in line with legal and regulatory requirements. 

In practice, this means obtaining a customer’s name and photograph on an official independent document that confirms your identity, residential address and date of birth.

That’s why we ask customers to complete our Verification of Identity (VOI) form.  

What forms of ID do you accept?

We need to check your identity and your address. 

There are two ways to do this:

Option A – Photocard driving licence
Send us a photocopy of your current photocard driving licence, which confirms both your identity and address.

Or

Option B – Proof of identity and proof of address
Send us photocopies of 1) proof of identity and 2) proof of address.

You can find details on what documents we accept on the VOI form. The address on your ID document(s) must match the one we have on record. Please don’t send in original document(s).

What if my ID documents aren’t in English?

All the details on your ID documents should be in English.

If a document is not in English, please include both a photocopy of the original document as well as a verified translation.

Where do I send my VOI form and ID document(s)?

Please return your completed form along with photocopies of your ID document(s) by secure message. Select verification of identity as the message topic. 

Alternatively, you can return the form by post to: 

Customer Accounts Team
interactive investor
2nd floor
One Embankment
Neville Street
Leeds
LS1 4DW